Professional Smart Home Controls for Integrators

Order Confirmation

Orders placed through our online stores are not confirmed instantly by the system.
Each order is manually reviewed and verified by our staff before final confirmation.

Please do not worry if your order does not appear immediately after payment. Payments made through:

• PayPal
• Stripe
• or Bank Transfer

are securely recorded and protected, and your order will not be lost.

Once your order has been reviewed and confirmed, you will receive an official confirmation email from our system.

Shipping & Delivery

We are currently evaluating a future US warehouse program, which is expected to significantly reduce shipping times for customers within North and South America.

At present, all products are shipped directly from our factory in China through international freight forwarding partners.

In most cases:

• Orders are handed over to the freight forwarder within approximately one business week.
• Delivery time then depends on: destination country, customs processing, local carrier handling, and the logistics route selected by the freight forwarder.

Because international shipping routes vary worldwide, estimated delivery time is typically:

We sincerely appreciate your patience and understanding while your shipment is in transit.